Author Archives: Benoit Marcoux

About Benoit Marcoux

In over 35 years working in telecom and energy industries, including 20 in consulting, I have designed systems, financed them, sold them, manage multi-million implementation programs, and ran large service operations. Always a bit of a nerd, I am passionate about how digital technologies transform entire industries and I accompany my clients in this tortuous journey. I graduated as a professional engineer and went on to complete a Master degree in Applied Sciences and an MBA.

Better DG Connection Assessment by Validating Phase Mapping and Tap Settings with Utilities Analytics

Distributed generators (DG – embedded generators in Europe) can cause voltage excursions outside the allowable range and can exacerbate phase imbalance, increasing losses (especially on North American networks). Utilities set engineering rules to try to mitigate those effects, for example by limiting how much generation can be connected per feeder section.

Unfortunately, meter-to-transformer-to-phase (MTP) mapping (MPT in Europe) is notoriously inaccurate, meaning that engineers do not know the distribution of single-phase DGs on a feeder – with DGs often clustered on single-phase laterals, DG dispersal across phases may be far from even. Similarly, distribution transformer tap positions are generally unknown, but often set high because under-voltages was the traditional problem – with DGs, over-voltage can become the issue. This forces engineers to take an overly cautious approach when assessing DG connections or face the risk of network problem later.

In the past, validating MTP mapping and distribution tap settings required extensive fieldwork to track each triplex to a transformer, to track the transformer to a phase, and to visually check tap setting with a bucket truck. Now, analytic applications can correlate voltage levels over time to identify to what transformers and phase each meter belongs, and identify transformers where tap setting is too high or too low. The analytical engine can also correlate service point street address and longitude/latitude coordinates with those of the transformer. The correlations are statistical, but, with enough historical data, the accuracy is equal to or better than a visual survey, at a much-reduced cost.

With reliable phase and tap information, engineers can now assess DG connections requests with greater confidence that voltage stability of the grid will be maintained.

Reducing Reliance on Individuals in Field Regions

In a previous post, I said that consolidation reduces costs. But it does more: consolidation eases implementation of systems to reduce dependency on the particular knowledge and experience of key individuals. This is particularly clear in 2 areas:

  • Work Scheduling and Dispatching. Advanced schedulers, such as ClickSoftware, may automatically dispatch field crews based on skillset, equipment and availability, without relying on dispatchers’ particular knowledge and experience, especially for unplanned (emergency) work. In reducing human interventions, dispatchers become supervisors of the overall process, focusing on difficult situations that the system cannot process effectively by itself. In addition to more efficient truck rolls, the number of dispatchers and schedulers (now consolidated) can be reduced.
  • Customer Relationships Management (CRM). Large utilities may have sophisticated Customer Information Systems (CIS) for millions of residential and small commercial and industrials accounts, but there is often no system to manage the hundreds of large commercial, industrial and institutional (CI&I) customers. Therefore, these remain the privy of local resources owning the customer contacts. The lack of rigour in regard to customer contact is probably a contributor to low CI&I customer satisfaction often observed. It would not make sense to implement a large system for a few customers, but a light CRM, such as Salesforce.com, can be cost effective and have a relatively fast implementation time

Full disclosure: My father worked for 25 years as a utility dispatcher. He is long dead now, but I am sure that he would be amazed to see the tools that dispatchers at modern utilities may have now.

Reducing Overhead by Consolidating Field Regions

Large utilities have many multiple regions in their territory, with each region having multiple field depots. This structure leads to a great amount of duplication and overlap of responsibilities as key business functions such as work planning, work scheduling, project management and customer relationships are duplicated across regions. This also causes deviations and lack of uniformity in the way the work is executed in regions and depots.

There is a clear trend in the industry to consolidate regions and depots, flattening the organisation. Talking to utility managers having gone through consolidation of field regions, I concluded that one can expect a 20% reduction in overhead in a 2:1 consolidation – and this can be compounded many times, i.e. a 4:1 consolidation leads to almost 40% overhead reduction.

Why was this not done earlier? Implementation of Enterprise Resource Management (ERP) systems, which forces standardization of process, is one key driver. Furthermore, an ERP can effect consolidation without requiring centralization of roles – consolidation without centralization has less organizational resistance from middle management than pure centralization.

Let’s Build a Smarter Planet: Energy and Utilities

I presented on the future of electric utilities at the “Les entretiens Jacques-Cartier” on October 3, 2011. The presentation itself is in English.

Here is the presentation, with notes:

Les véhicules électriques: une revolution? (Electric Vehicles : a revolution?)

Here is a presentation I did at the Projet Ecosphère conference on October 25, 2010. It outline problems and solution for the introduction of electric vehicles on our roads. This one is in French.